Service and Monitoring Coordinator

Job Title: Service/Monitoring Coordinator 
Department:  Service/Monitoring  
Reports to: Director of Operations 
Shift Monday-Friday, 7:30am- 4:00pm

POSITION OVERVIEW: 
The Service and Monitoring Coordinator schedules and tracks any and all service related jobs. This position is responsible for opening and closing all service tickets ensuring excellent customer service and follow through. This position is responsible for supervising and managing service team’s schedule and workload.  The overall goal is to troubleshoot and provide accurate solutions ensuring system is up to par and customers are satisfied while maintaining company bottom line. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Schedule technicians and keep track of tasks such as:
    • Sunrun FSDs
    • Sunpower FSDs
      • Optimizer swaps 
      • Micro-inverter swaps 
      • Panel swaps 
      • DC troubleshooting. 
    • Panel cleaning 
    • Removals of panels. 
    • Non RSS System Inspections / Service calls. 
    • Commercial Egauges
    • Commercial O&Ms
    • Commercial monitoring. All jobs 
    • Commercial Commissioning. Jobs with storage. 
  • Closing out and Billing FSDs
  • Submitting for reimbursement (RMAs)
  • Create SE sites  
  • Create job quotes
  • Maintain ongoing communications with customers and team via emails, text, and calls
  • Troubleshoot with customers and tech support
  • Ordering necessary equipment for jobs (GSM cards, CT's, Egauges, Expansion Kits, TP Links, Etc) 
  • Other duties as assigned

QUALIFICATIONS: 
  • Excellent communication skills, attention to detail and ability to work well under pressure 
  • Critical and analytical thinking skills
  • Self directed 
  • Leadership
  • Mathematical skills
  • PV design knowledge is a plus 
  • Basic analytical skills, and administration skills
  • Proficient at excel, word, pipedrive, google drive. 
  • Customer service skills is a must 

EEOC Rising Sun Solar, LLC is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.


Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file