Director, Professional Services

Ridgeline is hiring a Head of Professional Services. We are looking for a driven, hands-on  leader to build our services playbook while building an organization from scratch. You and your team will be on the front-line for new customer implementations and will be responsible for all upgrades and maintenance of existing customizations throughout the client lifecycle. 

This position will work closely with our product strategy and engineering team and will report directly to the VP, Product & Corporate Strategy. 

As one of Ridgeline's first 100 employees, you will help shape our culture, make a big impact on a small team, and learn what it takes to build a successful company. Our team aims to leave a legacy in an industry primed for change.

Key Expectations
  • Build relationships within our Exec Team and across products, engineering, finance, sales, and HR.
  • Partner with our engineering and product management teams to optimize our overall client implementation experience.
  • Attract high-quality talent while partnering with HR to recruit, onboard, and manage a world-class team.
  • Develop a methodology for customer success programs which include implementation training and processes for customer feedback to ensure long-term satisfaction.
  • Ability to travel up to 50% of the time.
  • Think creatively, own problems, seek solutions, and communicate clearly along the way.
  • Contribute to a collaborative environment deeply rooted in learning, teaching, and transparency.

Desired Skills and Experience
  • Bachelor’s degree in Business or related field of study; MBA would be preferred
  • 10+ years of experience working in a services organization 
  • 5+ years of management experience building and growing a team 
  • Experience with a SaaS or other recurring revenue/service business models 
  • Experience handling customer escalations
  • Background in services selling and delivery 
  • Ability to work independently, with general direction and guidance
  • Project management or PMO experience
  • Excellent time management skills and ability to meet deadlines in a fast paced environment
  • Attention to detail and accuracy
  • Technical proficiency and an understanding of development lifecycles is a plus
  • Serious interest in having fun at work

About Ridgeline
Ridgeline was founded by Dave Duffield in late 2017 to develop enterprise software  for the investment management industry. Headquartered in the Lake Tahoe Basin, Ridgeline’s employees enjoy the lake-in-the-mountains setting and quality of life the location offers.

These company core values guide our collective and individual behavior, decisions, relationships, and points of view: Employees, Customers, Integrity, Innovation, Fun, and Profitability. If these values frame what’s important to you, perhaps you’re one of us.

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Please contact careers@ridgelineapps.com for additional information.

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