The support and maintenance of SAP Modules: PP and MM
Working with defined Service Level agreements to ensures the defined KPI’s
Working with the Business to understand their requirements (Change Requests) and their Incidents / questions to give them an excellent support
Acting as the interface between the Key Users and Group IT to ensure to understand business needs and find solution together with the 3rd Level
Supporting, trainings and know-how sharing with the Key Users to have a close link to the Business and an efficient Key User community.
Being a part of the Global Application Support organization (7/24)
Key Accountabilities:
Support and maintenance in the defined quantity and quality
To be the desired point of contact for the Key user to deliver support and solutions for the Business
Gathering business and System know-how – Knowing the Key Users / Stakeholders
Ensure SLA’s to customer
(Change and Support Management)