Service Desk analyst

  • $20.00/hour
  • ·         Minimum 6 years' experience as a Team Lead, with experience leading larger teams (20+ technicians) needed.
    ·         Team Lead duties will include - Subject Matter Expert to technicians, technician training, ticket auditing and data sanitization certificate auditing for accuracy, Service Now reporting on team performance.
    ·         Must have excellent Windows 7/10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.
    ·         Other duties will include - Troubleshooting and repair of OS's (Win7/Win10), MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues for both PC's and laptops (HP environment), PC/Laptop parts replacement down to the system board level
    ·         New hire deployments, and PC refresh deployments, VTC and A/V meeting support.

    Mobile Migration
    Troubleshooting

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