ServiceNow BA/QA Analyst

  • $50.00/hour
  • The ServiceNow BA/QA Analyst is primarily responsible for, and provides subject-matter expertise and testing support of, the School’s ServiceNow workflow management tool. This position provides second and third-level support for issue resolution and represents customer interests in IT meetings and projects.
    • Develops and maintains up-to-date technical and administration documentation for a portfolio of technologies, especially ServiceNow;
    • Documents and understands patterns of business activities across units within HBS IT;
    • Maintains a schedule of configuration changes, validation tasks and maintenance tasks to ensure seamless delivery to users;
    • Works within the School’s existing IT infrastructure to assist in project development, testing, and implementation of systems upgrades;
    • Develops and maintains deep knowledge of current industry trends, staying abreast of changes as they occur in order to provide technology leadership in that arena for the School;
    • Participates in the evaluation of other administrative technologies that might be used to supplement the current environment;
    • Answers Tier II and Tier III support requests for administrative technologies; Escalates support requests/Incidents/Major Incidents to both HBS IT software development teams and third-party vendors as required, managing them to resolution;
    • As a member of ATS, s/he may also be tasked with other job responsibilities and projects as needed.

    Want to apply later?

    Type your email address below to receive a reminder

    Apply to Job

    ErrorRequired field
    ErrorRequired field
    ErrorRequired field
    ErrorRequired field
    Error
    insert_drive_file
    insert_drive_file
    Error
    Error
    Error
    Error