Help Desk Support 3

  • $25.00/hour
  • Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
     
    Candidate must be able to:
    -Handle difficult situations with clients and turn them into a win for the Help Desk team
    -Work trouble tickets from ticketing system
    -Manage the Help Desk email queue
    -Solve issues via desk side visits and through remote desktop
    -Answer how to questions and resolve issues related to applications, printers, connectivity
    -Image, setup and install new PC’s
    -Work in a small call center environment
    -Maintain a positive outlook, be professional, and provide excellent customer service
     
      Skill | Required / Desired | Amount | of Experience
    4 years of relevant experience and preferred education of 2 year degree or equivalent technical study | Required | 4years  |  
    Experienced in PC (desktop/laptop/thin client) support - both desk side and remoteye | Required | 4years  |  
    Windows 7/10 installation, patching, and troubleshooting | Required | 4years  |  
    Windows7 to Windows10 Migration | Required | 4years  |  
    Ability to troubleshoot issues with Microsoft Office 2010/2013/2016 | Required | 4years  |  
    Windows networking TCP/IP Configuration and troubleshooting | Required | 4years  |  
    Escalate issues to next level support and or management accordingly | Required | 4years  |  
    Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome | Required | 4years  |  
    Demonstrated experience providing support with remote tools | Required | 4years  |  
    Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software | Required | 4years  |  
    Troubleshoot desktop and network printers issues | Required | 4years  |  
    Experienced in Windows networking TCP/IP configuration and troubleshooting | Required | 4years  |  
    Experience in Google device (Chromebox/Chromebook) support | Desired | 4years  |  
    Experienced in support of the Google Office Suite of products | Desired |   |  
    Experienced in Apple device (iPad, MacBook and iPhone) support | Desired |   |  
    Thorough understanding of Microsoft Active Directory - client side | Desired |   |  
    Ability to use industry standard remote tools - preference for SCCM | Desired |   |  
    Experience with virtual desktops is a plus | Desired |   |  
    Experienced with hard drive encryption - preference for Bitlocker and McAfee | Desired |   |  
    Industry certification (A+, Network+, MCP, etc.) | Desired |   |  
    Ability to modify system registry (regedit) | Required | 4years  |  

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