Technical Support Specialist

About RevolutionParts:
RevolutionParts is a rapidly-growing software company based in sunny Arizona. We are a tech company dedicated to modernizing the auto industry with a revolutionary parts commerce platform that’s already helped over a thousand dealerships sell auto parts online; we power over $20 million in parts sales per month!

We’re seeking talented individuals who can adapt to a fast-paced environment. Join our team to work with a down-to-earth group of people who stick to our core values of Think Big, Be Passionate, Leave Your Ego at the Door, Own It, and WOW Them - We want individuals that genuinely care about providing a quality experience to customers and employees alike!

About the Role:
We are looking for a talented individual to join our growing Technical Support team. You will deliver a “wow” support experience for our customer base of parts professionals from auto dealers across the country.

What you’ll do:
  • Interact with customers on the phone, over email, and via chat to resolve their issues accurately and as quickly as possible.
  • Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues.
  • Educate customers on key aspects of their service during interactions and by creating content for our knowledge base.
  • Coordinate with the team to keep data on customer interactions and continuously improve our processes and efficiency.

Skills and Experience You Should Possess:
  • You have a passion for providing awesome customer service and have the patience to work with any type of customer.
  • You have an understanding of or previous experience in eCommerce; technical experience with websites a plus! 
  • You are familiar with modern website technologies.
  • You have an understanding of or have worked in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures.
  • You have a sense of ownership, and possess self-management and organizational skills.
  • You are an excellent communicator with great written and oral communication skills
  • Experience with Google Analytics, SEO or SEM a bonus!
  • Experience with Marketplaces (eBay/Amazon/Walmart) is a bonus!

Why you’ll like working here:
  • Top salary
  • Medical, dental, and 401k retirement plan with 3% match
  • Monday - Friday schedule
  • Rewards for high-performers - opportunity for bonuses!
  • Opportunity for career advancement
  • Collaborative team environment that values multiple perspectives and fresh thinking
  • Casual dress code
  • Free food! Catered lunch every Friday + fully stocked fridge and snacks
  • Drinks on us with team happy hours and beer fridge
  • Gym reimbursement

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