Customer Success Manager

About RevolutionParts:
RevolutionParts is a rapidly-growing software company based in sunny Arizona. We are a tech company dedicated to modernizing the auto industry with a revolutionary parts commerce platform that’s already helped over a thousand dealerships sell auto parts online; we power over $20 million in parts sales per month!

We’re seeking talented individuals who can adapt to a fast-paced environment. Join our team to work with a down-to-earth group of people who stick to our core values of Think Big, Be Passionate, Leave Your Ego at the Door, Own It, and WOW Them - We want individuals that genuinely care about providing a quality experience to customers and employees alike!

About the Role:
We are looking for a Customer Success Manager to support our customers in achieving success on our platform. Equal parts technical aptitude, project management, customer service, and relationship building. This role will include helping our new customers successfully onboard to our platform, assisting the average customer to go from very little to no ecommerce presence to selling online in two weeks or less! You’ll also support customers once they’re live with training, strategies, and additional products to help them attain success selling online based on their goals and objectives.  

Day to Day Responsibilities:
  • Guide new customers through all of the necessary onboarding steps to launch an ecommerce solution
  • Support and guide new customers on the use of our platform and strategies for being successful selling online
  • Create and build value for customers in all RevolutionParts products
  • Work cross functionally with members of the Customer Success team as well as other RevolutionParts teams - Sales, Marketing, Product, and Development

Skills and Experience You Should Possess:
  • Bachelor’s Degree
  • 3+ years working in a similar role (Customer facing roles such as Implementation, Account, Management, Customer Success)
  • Ability to thrive in a fast-paced environment
  • Great communication skills, both verbally and written 
  • Critical thinking and decision making - you look for solutions and can think and speak quickly on your feet
  • Ability to be resourceful in finding the right answers for our customers and want to be a part of creating best practices for a great customer journey
  • Experience managing multiple accounts and projects at a time
  • Strong organizational skills

Benefits:
  • Competitive salary
  • Medical, dental, and 401k retirement plan (3% match)
  • Rewards for high-performers (opportunity for bonuses!)
  • Opportunity for career advancement
  • Collaborative and fun team environment that values multiple perspectives and fresh thinking
  • Casual dress code
  • Free food! Catered team lunch every Friday + fully stocked fridge and snacks
  • Drinks on us with team happy hours and beer fridge
  • Gym reimbursement 

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