Customer Success Executive

Reviews.io customer base is growing at a rapid pace and our Customer Success team is tasked with ensuring that each customer has a successful relationship with Reviews.io.

We are looking for a high-energy and passionate individual to join our growing Customer Success team. You understand the value of nurturing customer relationships; you advocate the principle of a virtuous cycle of customer success and improved revenue performance. If you love working with customers and have thrived in a role like this before, then we want to talk to you!

This role will engage with customers post-sale, drive user adoption and satisfaction ensuring high retention. You will work with customers to deliver an exceptional on-boarding experience, realise the full value of Reviews.io and ensure that they achieve success in their business goals.

Responsibilities: 

  • Work with customers to ensure onboarding, user adoption, retention and overall success
  • Impart technical leadership & direction on all aspects of Reviews.io products & services
  • Track accounts to identify churn risk and work proactively to eliminate that risk
  • Ensure any account issues are resolved quickly, utilising resources from across Technical Support, Sales, development.
  • Function as the voice of the customer and provide internal feedback on how Reviews.io can better serve our customers 
  • Build and maintain strong, long-lasting customer relationships
  • Collaborate with our sales team to ensure growth attainment, and realise upsell opportunities

Requirements:
  • Strong ability to align technical concepts & features to business needs
  • Demonstrable project management and analysis experience
  • Excellent communication skills to steer and present findings to clients 
  • Practice in customer-facing roles
  • Background or interest in Search or Social marketing

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