Reviews.io customer base is growing at a rapid pace and our Customer Success team is tasked with ensuring that each customer has a successful relationship with Reviews.io.
We are looking for a high-energy and passionate individual to join our growing Customer Success team. You understand the value of nurturing customer relationships; you advocate the principle of a virtuous cycle of customer success and improved revenue performance. If you love working with customers and have thrived in a role like this before, then we want to talk to you!
This role will engage with customers post-sale, drive user adoption and satisfaction ensuring high retention. You will work with customers to deliver an exceptional on-boarding experience, realise the full value of Reviews.io and ensure that they achieve success in their business goals.
Responsibilities:
- Work with customers to ensure onboarding, user adoption, retention and overall success
- Impart technical leadership & direction on all aspects of Reviews.io products & services
- Track accounts to identify churn risk and work proactively to eliminate that risk
- Ensure any account issues are resolved quickly, utilising resources from across Technical Support, Sales, development.
- Function as the voice of the customer and provide internal feedback on how Reviews.io can better serve our customers
- Build and maintain strong, long-lasting customer relationships
- Collaborate with our sales team to ensure growth attainment, and realise upsell opportunities
Requirements:
- Strong ability to align technical concepts & features to business needs
- Demonstrable project management and analysis experience
- Excellent communication skills to steer and present findings to clients
- Practice in customer-facing roles
- Background or interest in Search or Social marketing