Community Association Manager

Resort Collection is seeking a CAM for a possible new account in this area.  
Summary:  Managing the day-to-day activities of the Community Association to ensure that federal, state and local guidelines/statutes are being followed.  Perform regular property inspections and coordinate the maintenance and repair to maintain the association common property; work closely and effectively with the Board of Directors; attend Board meetings and Annual Owner meetings as needed; act as a liaison between the Association Boards and homeowners; oversee the activities of contracted vendors.  Strong management skills, customer service skills and supervisory skills are required.

This is a hands-on leadership position responsible for overseeing the operational, administrative, financial, human resources, maintenance and security functions of an HOA community. The position requires the Community Association Manager be on call 24-hours a day, 7 days a week for emergency consultation in the event of incidents requiring management intervention. All services of the Community Association Manager are under the direct supervision of Resort Collection and are performed as stated, in the Management agreement between the governing Board of Directors and Resort Collection.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.  
 
  • Act as liaisons between on-site managers or tenants and owners.  
  • Confer regularly with community association members to ensure their needs are being met.  
  • Direct and coordinate the activities of staff and contract personnel, and evaluate their performance.  
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Investigate complaints, disturbances and violations, and resolve problems, following management rules and regulations.  
  • Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs or property availability.  
  • Manage and oversee operations, maintenance, administration, and improvements of commercial, industrial or residential properties. 
  • Plan, schedule and coordinate general maintenance, major repairs and remodeling.  
  • Prepare detailed budgets and financial reports for properties.
  • Prepare and administer contracts for provision of property services such as cleaning, maintenance and security services.  
  • Purchase building and maintenance supplies, equipment or furniture.  
  • Maintain contact with insurance carriers, fire and police departments and other agencies to ensure protection and compliance with codes and regulations.  
  • Meet with boards of directors and committees to discuss and resolve legal and environmental issues.  
  • Portfolio Managers will be required to manage multiple associations simultaneously. Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
  • Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors. 
  • Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions.   Maintains financials.
  • Establishes and maintains industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
  • Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances. 
  • Communicates in a professional and Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
  • Ability to run a BOD meeting when necessary according to Robert’s Rules of Order. 
     Creates a management report, which depicts the actual condition of the building, progress of specific projects and makes clear and concise recommendations. 
  • Monitors contracts regularly. Sends cancellation notices timely. 
  • Maintains accurate records, files and communications pertinent to the Association office (cabinets and computer files).
  • Organizes of insurance files and policies.
  • Updates Association Communication – Updates association info boards, prepare association newsletter and/or other communication with owners and residents.
  • Performs employee evaluations and conducts staff meetings.
  • Prepares a bid comparison analysis spreadsheet. 
  • Extensive knowledge of plumbing, electrical, HVAC and refrigeration.  
  • Prepares and uses of RFP for bid solicitation (Request for Proposal with scope of work detailed). 

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

Education/Experience:
Bachelor's degree (B. A.) from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.
 
 Certificates and Licenses: 
Must possess and maintain a valid drivers’ license.  Must maintain and possess a valid Community Association license in Florida.
 
Supervisory Responsibilities: 
Manages 1-2 subordinate supervisor who supervises a total of up to 30 employees in Community Association Operations and Development. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Salary position DOE

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