Account Coordinator

The Account Coordinator assists the account team in the daily servicing of their clients and supports other agency activities on an as-needed basis.

QUALIFICATIONS:
  • BA/BS degree required
  • 1-2 years of professional agency support experience or related field experiences such as sales or marketing
  • Basic, computer skills, with experience in widely utilized word processing and spreadsheet applications, with a working knowledge of Mac programming

SKILLS REQUIRED
  • Strong communication and organizational skills.
  • Ability to effectively handle multiple assignments at one time
  • Resourcefulness
  • Positive outlook and good interpersonal skills

JOB RESPONSIBILITIES:
  • Become familiar with products, and tactical elements of a marketing plan and how they are used
  • Become familiar with the clients’ names, titles and product responsibilities
  • In the absence of account group, field requests from the client to ensure that requested modifications (e.g. copy or layout changes) are documented, communicated and implemented
  • Maintain weekly status reports with the product team
  • Assist account team in coordinating and producing special projects/items for clients
  • Participate in the preparation of materials for promotional planning or new business presentations as needed.
  • Make all arrangements for internal team meetings and client meetings, including ordering and setting up refreshments
  • Provide word processing, copying, faxing and distribution support for all internal and client communications
  • Work with creative and estimator to develop job estimates.
  • Review all work orders, revisions, estimates for accuracy and completeness before delivering them to traffic
  • Maintain binder of competitive advertising or marketing communications
  • Maintain binders for accounts that includes budget and current product literature.
  • Analyze publications for pertinent articles to be circulated to the product team, as time permits.
  • Prepare timelines in conjunction with the creative team and traffic; understand and support traffic system.
  • Occasionally prepare client contact reports.
  • Systematically organize daily activities to respond to the needs of the client.
  • Proactively contribute ideas to projects 
  • Regularly make recommendations to account lead on how to improve a project 
  • Work with account team lead to effectively complete scope of work so that it is top quality but also within the terms of the client’s contract 
  • Consistently demonstrate the ability to successfully move into problem-solving mode whenever challenges or concerns arise
  • Work well with and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment.
  • Know it’s brand(s) situation, as well as of the account and the client’s business and key strategies  
  • Control all the administrative aspects, thereby guaranteeing that they are updated and well functioning
  • Keep the Account Manager informed of the status of the account and collaborate in detecting, in advance, problems related to client satisfaction.
  • Help the advertising account services team in administrative functions such as opening and closing jobs, conference reports, budget worksheets, etc.
  • Help in the development of creative briefs and client management

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