Cloud Operations Engineer

Job Summary

Mission is an expert cloud consulting and managed services provider for public cloud platforms including Amazon Web Services (AWS) and Microsoft Azure. Businesses across industries depend on Mission to expertly and securely architect, migrate, manage, and optimize their cloud environments. A certified partner of both AWS and Azure and backed by 16 years' of experience, Reliam enables customers to focus on business and product development – and not on actively managing cloud infrastructure. Because of its proven cloud optimization strategies, Mission consistently reduces customers’ IT spend while maintaining industry-leading SLAs.
 
Connected by a shared vision of the power of the AWS cloud, and deep cultural alignment, AWS Advanced Consulting Partners Reliam, Stratalux and G2 Tech Group have joined forces as a single AWS powerhouse. United as a single team, the three companies can now offer their customers even greater technical expertise, service and support, and a seamless managed services experience stretching from Boston to Los Angeles.

About the job

As a Cloud Operations Engineer your tasks may vary day-to-day but primarily will focus on best-of-class support for AWS Cloud Infrastructure, including optimization and configuration. In your role you will gain a deeper level of expertise in:
  • Core concepts such as EC2, S3, RDS, Route53, CloudWatch
  • Virtual Networking Topologies and concepts including VPC, routing, ELB, AZs
  • Core AWS security and auditing capabilities including IAM, Security Groups, NACLs, GuardDuty, Inspector, CloudTrail, AWS Config, etc.

Specific Duties and Responsibilities

  • Work on critical, highly complex customer problems that may span multiple AWS services
  • Participate in 24/7 technical support coverage across the cloud and on-premises datacenter environment and applications
  • Provide responsible, timely, detailed status of progress and expectations
  • Drive to change and constantly improve the service that is delivered to the customer with minimum disruption
  • Manage high volume networks and large traffic websites
  • Actively manage server and database backups
  • Adhere to security and best practice standards
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
  • Troubleshooting and resolving single customer issues with Windows, Mac, and Linux, VPN, permissions and ownership of a wide variety of account administration tasks.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and other technical articles
  • Submit well documented bugs and feature requests arising from customer submitted requests

Required Skills

  • AWS Associate (SysOps and/or Developer and/or Architect) Certification
  • Experience in the implementation, management and administration of Enterprise systems tools and processes 
  • Basic comprehension of the overall IT infrastructure and application stack 
  • Ability to work in a multilingual/cultural environment 
  • Ability to work natively in a mixed Windows/Linux environment and can fully comprehend hybrid architectures
  • Analytical skills to assist in the resolution of complex issues that may be time sensitive
  • Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, Linux)
  • Ability to provide high-level support for technical clients
  • Hands-on experience with typical project and system/customer support: planning, coordinating,  customer education and support, troubleshooting, problem resolution, product evaluation, and documentation
  • Experience granting SSH and RDP access
  • Ability to estimate effort to complete tasks
  • Network configuration knowledge (Firewalls, VPN, Routers/Switches, and Load Balancers)
  • Ability to plan, organize, schedule, and manage activities
  • Experienced problem solver, able to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment
  • Excellent oral/written communication and organization skills 
  • Passion for technology and continuous education
  • Must work flexible shifts and scheduling including weekends and holidays

Preferred Skills

  • Experience working with external vendors and consulting engagements
  • Additional AWS certifications a plus
  • Experience with one or more scripting languages (e.g. Bash, Powershell, Ruby, Python, etc)
  • Experience with Apache, nginx, Tomcat, IIS, and varnish
  • Experience managing MySQL and/or SQL Server
  • Experience building and administering LAMP, RoR, Java, and/or ASP.NET web application environments
  • Experience working with different Linux distributions
  • Experience with DNS and LDAP
  • Experience with Xen Server 6+/Virtualization
  • Basic understanding of various network topologies and protocols
  • Experience/familiarity with Git
  • Experience monitoring ELK stack, or other similar stack
  • System Administration experience 

Benefits

  • Full health, dental and vision coverage for our employees and their dependents
  • Life Insurance
  • 401(k) plan with matching
  • Flexible Spending Account
  • Employee Assistance Program
  • Paid Holidays
  • Generous PTO policy

Although the posting is for Los Angeles, CA, we are open to considering candidates in other locations. If you feel that you can add value to our company and make a difference for our clients and meet most and/or all of the above criteria please submit your resume to join our team!

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