Appointment Setter (Remote)

  • $15.00/hour
  • Do you love talking to people?
    A successful Appointment Setter will confidently answer inbound phone calls and convey a positive first impression while working with clients to schedule sales and service appointments.

    Video About Our Organization

    Primary Duties & Responsibilities
    • Answer incoming calls by greeting customers and introducing yourself and the company
    • Ensure our customer is heard and not interrupted during conversation or questions
    • Educate the customer about our processes
    • Answer any follow up questions our customer may ask to the best of your ability
    • Collect customer information, in addition to, their specific product and service needs
    • Communicate simultaneously with our customer and our Dispatch Team to coordinate a convenient on-site appointment.
    • Input all information gathered directly into our company CRM
    • Express our gratitude for their time

    Required Skills
    • Excellent interpersonal skills and phone etiquette
    • Ability to stay calm and productive during surges of high call volume
    • Information retention and attention to detail
    • Typing speed of 50+ WPM coupled with accurate data entry
    • Proficient with traditional in office technologies (Calendars, Forms, Email, Messaging, MS Office/Google Docs, Phone Systems, CRM, ETC)

    Position Perks
    • Schedule flexibility
      • 3-5 hour shifts available between our service hours: 7am - 8pm, 7 days a week.
    • In-depth initial position training plus ongoing continued education 
    • Option to work from home up to 95% of the time after training
    • Supportive remote team environment filled w/ positive individuals
    • Potential for full-time advancement w/ great benefits
     
    Requirements for work from home option:
    • MUST LIVE IN MINNESOTA
    • Home Office 
      • Quiet working environment
      • Up to date computer (3 year old or newer)
      • Recommended: Dual monitors
    • SIP Compliant Phone
      • We offer a great pre-programmed option for only $110 
    • Internet connection speeds 
      •  Minimum requirements: Ping: 100 or lower -  Jitter: 30 or lower  -  Upload: 1.5mbps or higher  -  Download: 5mbps or higher  -  Click Here to Test

    Feedback from staff currently in this position
    • "I love working for a company with such a good reputation/customer service. Customers are #1 and that is important to me." ~Cara 
    • " I love working from home because of the freedom it allows me. I feel that it gives me a better work/life balance." ~Taylor
    • "I love the culture at Reliable Garage Door. As a team, we treat each other with respect and show appreciation for one another, which is refreshing to see!" ~Kerstin 
    • "The primary reason I enjoy working for Reliable Garage Door is because my co-workers and our customers are fantastic people. I really feel like I "fit in" with the companies business model." ~Candice
    • "Management is amazing. Everyone makes you feel comfortable and you can call anyone for help. Managers are open and caring." ~Nazinet

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