Do you love talking to people?A successful Appointment Setter will confidently answer inbound phone calls and convey a positive first impression while working with clients to schedule sales and service appointments.
Video About Our Organization
Primary Duties & Responsibilities
- Answer incoming calls by greeting customers and introducing yourself and the company
- Ensure our customer is heard and not interrupted during conversation or questions
- Educate the customer about our processes
- Answer any follow up questions our customer may ask to the best of your ability
- Collect customer information, in addition to, their specific product and service needs
- Communicate simultaneously with our customer and our Dispatch Team to coordinate a convenient on-site appointment.
- Input all information gathered directly into our company CRM
- Express our gratitude for their time
Required Skills
- Excellent interpersonal skills and phone etiquette
- Ability to stay calm and productive during surges of high call volume
- Information retention and attention to detail
- Typing speed of 50+ WPM coupled with accurate data entry
- Proficient with traditional in office technologies (Calendars, Forms, Email, Messaging, MS Office/Google Docs, Phone Systems, CRM, ETC)
Position Perks
- Schedule flexibility
- 3-5 hour shifts available between our service hours: 7am - 8pm, 7 days a week.
- In-depth initial position training plus ongoing continued education
- Option to work from home up to 95% of the time after training
- Supportive remote team environment filled w/ positive individuals
- Potential for full-time advancement w/ great benefits
Requirements for work from home option:
- MUST LIVE IN MINNESOTA
- Home Office
- Quiet working environment
- Up to date computer (3 year old or newer)
- Recommended: Dual monitors
- SIP Compliant Phone
- We offer a great pre-programmed option for only $110
- Internet connection speeds
- Minimum requirements: Ping: 100 or lower - Jitter: 30 or lower - Upload: 1.5mbps or higher - Download: 5mbps or higher - Click Here to Test
Feedback from staff currently in this position
- "I love working for a company with such a good reputation/customer service. Customers are #1 and that is important to me." ~Cara
- " I love working from home because of the freedom it allows me. I feel that it gives me a better work/life balance." ~Taylor
- "I love the culture at Reliable Garage Door. As a team, we treat each other with respect and show appreciation for one another, which is refreshing to see!" ~Kerstin
- "The primary reason I enjoy working for Reliable Garage Door is because my co-workers and our customers are fantastic people. I really feel like I "fit in" with the companies business model." ~Candice
- "Management is amazing. Everyone makes you feel comfortable and you can call anyone for help. Managers are open and caring." ~Nazinet