Customer Experience Assistant

Job Description
RedTeam offers the most comprehensive commercial construction platform for the industry. Project teams use RedTeam to communicate and collaborate online, by creating and sharing contract documents, posting updates, uploading photos, and monitoring performance.

Position Objective

Under general supervision, the Customer Experience Assistant will provide technical and communication support to end-users (customers). Support solutions include, but are not limited to, resolving basic software problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. This position reports to the Customer Experience Leader.

Essential Functions & Responsibilities:

  • Communicate with customers.
  • Follow up and make scheduled callbacks to customers where necessary.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Stay current with system information, changes, and updates.
  • Provide clear, concise, and timely answers to end-user inquiries.
  • Participate in ongoing training to master the product and its processes.

Skills, Knowledge, Qualifications, and Experience:

  • Ability to speak and write clearly and accurately.
  • Proficiency in typing and grammar.
  • Communications, Business, or Software Development background or education.
  • Knowledge of customer service principles and practices.
  • Knowledge of relevant software computer applications and equipment.
  • Knowledge of the following programs: Microsoft Suite, Adobe Photoshop.
  • Bilingual (Fluent in Spanish and English)
  • Subject to varied work hours.

This is an hourly non-exempt position.

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