Project Manager

About the Role:
Strong Project Management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients. 

The Project Manager is a member of our Client Services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.

Essential Responsibilities:
  • Planning 
  • Align with clients on key project milestones
  • Build and maintain work plans
  • Identify and manage dependencies, risks and priorities
  • Coordinate multiple work streams to remove obstacles
  • Participate in pre-sales planning as a member of client account teams
  • Identify and engage appropriate resources across client and RainFocus teams
  • Communications 
  • Document project activities and status
  • Communicate formal weekly status to client & RainFocus stakeholders
  • Communicate with event steering teams and executive-level committees
  • Co-facilitate workshops with clients and solution analysts to define configuration requirements and capture action plans 
  • Solicit feedback from clients and team members to drive prioritization
  • Coordinate post-event debriefs between client and RainFocus account team
  • Surface decision points and escalations to stakeholders to remove obstacles
  • Change management
  • Provide change management support for first-year event clients
  • Ensure necessary training is provided to clients and partners to ensure effective adoption of new processes and technology 
  • Identify impacts to the necessary roles or responsibilities within client teams and escalate resource constraints where needed
  • Project controls
  • Manage expectations, scope and priorities of implementation
  • Ensure that all project artifacts are captured and maintained
  • Monitor and manage project financial performance against targets
  • Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work


Required Skills/Experience:
  • 4+ years project management experience including skills in software implementation, schedule, cost, and risk management
  • Event industry experience a plus
  • PMI certification a plus
  • Ability to utilize various project management tools to coordinate and manage complex projects
  • Strong written and verbal communication skills
  • Excellent interpersonal, organizational, analytical, and follow-up skills
  • Working knowledge of Microsoft Office suite and familiarity with Smartsheet
  • Highly self-motivated, autonomous self-starter with excellent follow-through, and takes ownership
  • Strong technology acumen and a love of researching new solutions to enhance the event experience and improve event operations
  • Experience working in a consulting environment or client-facing role
  • Experience designing large-scale complex solutions without losing sight of the details
  • Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges
  • Highly detail oriented with proven ability to document systems and processes
  • Understanding of the events industry is a plus

Personal Characteristics:
The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
  • Ability to take initiative
  • Challenger mentality with the ability to drive client discussions
  • Ability to organize ambiguous ideas into concrete deliverables
  • Able to prioritize competing deadlines
  • Determined, strong and organized leader
  • Team-player
  • Self-motivated
  • Strong Communicator
 
Success Measures
  • Project budget / margin
  • Client satisfaction 
  • On-time delivery 
 
Office environment. Total travel could be up to 30%. The nature of the travel is being onsite at client events, which may include weekends, as well as post mortem and client driven meetings.

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