Solution Consultant

About the Role:
As a team member of the RainFocus Client Success organization, the Solution Consultant (“SC”) is critical to driving client implementations at RainFocus. As a member of a team, the SC is responsible for consulting on platform best practices, driving requirements, designing solutions and educating our clients on the implemented RainFocus toolset.  

We need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams.  Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train and build the consulting skill set in their peers.  

Solution Consultants primarily work out of our Lehi, UT headquarters but have frequent opportunities for global travel in support of our clients’ needs.

Essential Responsibilities
  • Analysis / Business Acumen
  • Work with clients to identify business requirements and workflows
  • Facilitate design workshops
  • Identify product configuration requirements
  • Identify risks to implementation success
  • Domain / Industry Knowledge
  • Suggest best practices for implementing RainFocus products
  • Learn and utilize the RainFocus Event Success Methodology
  • Consult with clients on new ideas and best practices
  • Communication
  • Document requirements and solution designs
  • Provide regular updates on milestones and tasks to project managers
  • Assist project managers in creating level of effort estimates 
  • Communicate issues and risks to project managers and leadership
  • Organization
  • Balance priorities across multiple assignments
  • Thoroughly track tasks and complete all assignments on time
  • Contribute to implementation tools, processes and templates
  • Technical 
  • Become an expert in RainFocus products
  • Train client admins on the RainFocus tools and processes as necessary

Required Skills/Experience:
  • Software implementation experience (4-7 years for Solution Consultants; 7+ years for Sr. Solution Consultants)
  • Ability to think strategically to ensure event supports business goals
  • Proven track record in delivering innovative, creative, and integrated event plans that increase awareness and drive results
  • Ability to work independently, problem-solve, improvise
  • Perform consistently under pressure 
  • Superior communication skills, both written and verbal
  • Team players only
  • HTML, CSS, SQL, JSON optional but preferred
  • Must be able to travel domestically or internationally up to 20% 
 
Personal Characteristics:
The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:

  • Ability to creatively solve complex problems
  • Friendly and outgoing, but assertive when necessary
  • Willing to go the extra mile in support of reasonable client requests
  • Team-player with a service-oriented mindset
  • Self-motivated, thrives in fast-paced environments
  • Proactive, relentless learner
  • Excited by and eager to take on new challenges and opportunities
  • Strong communicator with ability to be self-guided

Success Measures:
  • Fully onboarded and productive within 60 days
  • Client satisfaction
  • Quality and thoroughness of work (as rated by peers)
  • Adherence to deliverable dates 

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