About the Role
The Technical Writer creates internal and customer facing documentation for the RainFocus events management platform. The role requires planning, researching, writing, and editing skills to produce well-written and well-organized content. The role also requires extensive collaboration, including participation as a member of product and services teams made up of product owners, solution analysts, QA, and developers.
Essential Responsibilities
- Write, format, and edit technical documentation for internal and external users using Confluence Cloud.
- Gather, analyze, and organize technical information from Subject Matter Experts and Product Owners.
- Participate in product development meetings to determine documentation needs and provide status.
- Ensure documentation is useful, accurate, and complies with established procedures, standards, and style guides.
- Create screenshots using Snagit and screen-capture videos using Camtasia.
- Incorporate changes to existing documentation in a timely manner.
- Handle other duties as assigned.
Required Skills and Experience:
- Bachelor's degree in Technical Writing or related field
- Ability to prioritize workload, work under pressure, consistently meet deadlines, and work collaboratively
- Ability to understand and communicate technical concepts and procedures
- Strong attention to detail
- Great technical writing skills
- Experience with agile and lean software development processes
- Experience with screen capture and video creation tools
Preferred Skills and Experience:
- 2 + years experience in technical writing, with a background in software documentation
- Efficient with Google Suite
- Experience with Confluence Cloud and Jira
Personal Characteristics
The best candidates for this position need to be comfortable working in a fast-paced, challenging, and dynamic environment. They need to work well with others and fit into the culture of RainFocus. Additional personal qualities include the following:
- Team player
- Self-motivated
- Strong verbal and written communication skills