Technical Writer

About the Role
The Technical Writer creates internal and customer facing documentation for the RainFocus events management platform. The role requires planning, researching, writing, and editing skills to produce well-written and well-organized content. The role also requires extensive collaboration, including participation as a member of product and services teams made up of product owners, solution analysts, QA, and developers.

Essential Responsibilities
  • Write, format, and edit technical documentation for internal and external users using Confluence Cloud.
  • Gather, analyze, and organize technical information from Subject Matter Experts and Product Owners.
  • Participate in product development meetings to determine documentation needs and provide status.
  • Ensure documentation is useful, accurate, and complies with established procedures, standards, and style guides.
  • Create screenshots using Snagit and screen-capture videos using Camtasia.
  • Incorporate changes to existing documentation in a timely manner.
  • Handle other duties as assigned.

Required Skills and Experience:
  • Bachelor's degree in Technical Writing or related field
  • Ability to prioritize workload, work under pressure, consistently meet deadlines, and work collaboratively
  • Ability to understand and communicate technical concepts and procedures
  • Strong attention to detail
  • Great technical writing skills
  • Experience with agile and lean software development processes
  • Experience with screen capture and video creation tools
 
Preferred Skills and Experience:
  • 2 + years experience in technical writing, with a background in software documentation
  • Efficient with Google Suite
  • Experience with Confluence Cloud and Jira
Personal Characteristics
The best candidates for this position need to be comfortable working in a fast-paced, challenging, and dynamic environment. They need to work well with others and fit into the culture of RainFocus. Additional personal qualities include the following:
  • Team player
  • Self-motivated
  • Strong verbal and written communication skills

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