Sr. Azure Engineer

Sr. Azure Engineer

Education Qualification: BE/BTech/MCA
Work Location: Preferably Mysore, if not you have option to work at our Bangalore location too.

Experience: 5+ years ( Azure Certified AZ-103, or AZ-300)
 
Must-Have Skills: 

  • Azure Certifications (Minimum AZURE Associate Certificate Required and Professional Certification is an added plus)
  • Support our top Customers to resolve critical and complex technical issues in a 24x7x365 global support model, leveraging your deep technical and product expertise and combining it with your understanding of our customer’s needs. We achieve this through active case work as well as case management to drive faster resolution for critical issues. Demonstrate critical thinking, strong communication skills and the ability to develop strategic ongoing customer relationships. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges and help them achieve the greatest value from Azure. 
  • Work in a 24x7x365 support model. This will involve working in shifts and/or being on-call. 
  • Deeply engage with our customers to understand their architecture and operations, and work to continuously improve their overall Azure support experience. 
  • Relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues. 
  • Share support insights and recommendations to customers and field teams based on support trend and topics – preventing repetition of similar issues. 
  • Collaborate with our engineering teams to not only support but deliver solutions and new capabilities for our customers most mission critical Azure deployments 
  • Apply an engineering mindset to eliminate top issues impacting customer experience across large and strategic sets of customers. Based on customer feedback and insights gained while supporting our top customers, partner with engineering teams to improve Business value. 
  • Act as a technical escalation point within the team. Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue. 
  • Operational Excellence: Work with leadership on process improvement, operational efficiency, and strategic initiatives. 

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