Application Support Engineer

        What you’ll do:
  • Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces);
  • Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches);
  • Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform;
  • Remediate incidents/outages pertaining to the platform;
  • Estimate time required to implement remediation actions;
  • Ensures appropriate vendor interaction in a multi-vendor environment;
  • Conducts incident and problem management activities;
  • Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues;
  • Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.

What you’ll need to succeed:

  • Previous experience in and knowledge of ETL / data sourcing techniques;
  • Good knowledge of Mantas scenarios, Mantas UI customizations, BART modules ( queries and reports);
  • Basic knowledge of Oracle platform 11dR2, Oracle database 11/ 12.1, RHEL;
  • Good knowledge of SQL, PL/SQL and Java;
  • Previous experience with Control M and Informatica highly desirable.
  • Useful: Linux/ RHEL and Qlikview, Hadoop;
  • Have an understanding of IT project management – planning, delivery, resourcing, expectation management;
  • Previous production support experience, with can do mind-set and attitude and hands-on mentality.
  • Ability to work effectively with senior IT and Business stakeholders;
  • Exposure to operating across multiple global locations with accommodate various cultures and practices;
  • Proficient communication and English language skills (written/verbal).

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