Application Support Engineer

What you’ll do:

- Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces);
- Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches);
- Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform;
- Remediate incidents/outages pertaining to the platform;
- Estimate time required to implement remediation actions;
- Ensures appropriate vendor interaction in a multi-vendor environment;
- Conducts incident and problem management activities;
- Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues;
- Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement.

What you’ll need to succeed:

- Previous experience in and knowledge of ETL / data sourcing techniques;
- Good knowledge of Mantas scenarios, Mantas UI customizations, BART modules ( queries and reports); 
- Basic knowledge of Oracle platform 11dR2, Oracle database 11/ 12.1, RHEL;
- Good knowledge of SQL, PL/SQL and Java;
- Previous experience with Control M and Informatica highly desirable. 
- Useful: Linux/ RHEL and Qlikview, Hadoop;
- Have an understanding of IT project management - planning, delivery, resourcing, expectation management;
- Previous production support experience, with can do mind-set and attitude and hands-on mentality;
- Ability to work effectively with senior IT and Business stakeholders;
- Exposure to operating across multiple global locations with accommodate various cultures and practices;
- Proficient communication and English language skills (written/verbal).

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