IT Support Analyst

The Client

Our client is a leader in the Financial Services sector with a large portfolio of local as well as international clientele. They are seeking to recruit an IT Support Analyst to join their team in Malta.

Main Duties
  • On-site and remote for technical support for all users.
  • Configure, troubleshoot and provide hardware and software support 
  • Ensure optimization and performance of the hardware and local infrastructure.
  • Support ticket management using Helpdesk software.
  • Identity and access management for all existing and new practitioners.
  • Maintain current inventory records as part of the asset management program.
  • Participate in planned maintenance activities which occur outside office hours.
  • Contribute to, produce and maintain processes, procedures, operational and architectural documentation. 
  • Assist in training staff in technical processes and procedures.
  • Be available on-call for technical issues that occur outside of office hours.
  • Professional Qualifications such as MTA, MCSA, MSCE or CCNA Certification are required.
  • A minimum of 2-4 years hands-on experience technology support role in a medium sized environment responsible for hardware, infrastructure, mobility and software/systems support.
  • Experience managing enterprise level ticketing software (such as Sysaid or ServiceNow) to manage, track, and escalate incidents will be considered a strong asset.
  • Knowledge with Microsoft Office 2016 productivity apps, including Visio, Project, Skype for Business, and others.
  • A required minimum of 1-2 years working on and supporting networks and systems on Windows Server 2012 R2 or 2016.
  • Working knowledge with as many of the following or similar technology will be considered an asset:
  • WDS, AD, VSS, GPO, DNS, DHCP, PS/scripting, RRAS, IIS, MIM/FIM, MDMs, IronPort, Microsoft MFA, Azure IP, SSL VPN, SAP, Dynamics, SharePoint, SQL, Bitlocker, and various other tools managing a corporate environment.
  • Candidates with a first degree in Computer Science or related field with emphasis on Business and Information Systems will be preferred.
  • ITIL v3 certification will be considered an asset.
  • Proficiency in English (spoken and written).
  • Time management skills and the ability to correctly multitask and prioritise work load
  • Ability to describe technical information quickly and in easy-to-understand terms

Candidate must be eligible to work in EU

Should you require further information, please, call Ivana on +356 9999 0319 or +356 2099 4444  

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