Servicing Deputy Manager

The Client
Our client, an established local company within the Industrial Goods and Services sector, is seeking a Servicing Deputy Manager to join the team.

Main Duties
  • Assume the responsibilities of the Servicing Manager in his/her absence
  • Communicate with the team and implement the organisation’s operational guidelines, standards and policies
  • Monitor and manage day to day operational activities
  • Challenge existing departmental flows and implement new ones
  • Provide help and advice to customers using company's products and services
  • Improve customer service procedures for the department 
  • Investigate and resolve customer's issues and complaints regarding operational matters - handle all queries and client feedback in a professional manner
  • Take ownership of the department's  issues and follow problems through to resolution
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Identify and address staff training and coaching needs
  • Be involved in staff recruitment and appraisals
  • Carry out managerial responsibilities and monitors efficiency of employees
  • Monitor the budgets for each segment of the department and assists in its implementation
  • Help maintain an orderly workflow according to priorities, plan, prioritise and delegate work tasks to ensure proper functioning of the department
  • Ensure regular visit on sites and following of service contracts
  • Promote & maintain awareness and compliance of H&S in accordance with best practices and legal requirements

Requirements
  • Minimum of 3 years experience in a similar role within the Servicing - after sales field
  • Preferably holds an MQF Level 5 qualification in Leadership and/or Business Administration
  • Having a Technical background and experience in this field will be considered as an asset
  • Excellent written and oral proficiency in both English and Maltese
  • Strong proficiency with the Internet, Microsoft Office and multi-media/video tools


Should you require further information, please, call Luke on +356 2099 4444

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