IT Services and Support Analyst

The Client

Our client, a leader in the Financial Services sector, is currently looking for an IT Services and Support Analyst to join their team in Malta.
Main Duties
  • On-site and remote for technical support for all users
  • Configure, troubleshoot and provide hardware and software support for firm laptop and desktop computers, printers, and peripherals
  • Ensure optimization and performance of the hardware and local infrastructure
  • Support ticket management using Helpdesk software
  • Identify and access management for all existing and new practitioners
  • Maintain current inventory records as part of the asset management program
  • Contribute to, produce and maintain processes, procedures, operational and architectural documentation
  • Assist in training staff in technical processes and procedures
  • Participate in planned maintenance activities and be available on-call for technical issues that occur outside of office hours
  • A minimum of 2-4 years hands-on experience technology support role in a medium sized environment responsible for hardware, infrastructure, mobility and software/systems support
  • A required minimum of 1-2 years working on and supporting networks and systems on Windows Server 2012 R2 or 2016
  • Professional Qualifications such as MTA, MCSA, MSCE or CCNA Certification are required
  • Project Management experience
  • Knowledge with Microsoft Office 2016 productivity apps, including Visio, Project, Skype for Business
  • Experience managing enterprise level ticketing software
  • Working knowledge with as many of the following or similar technology will be considered an asset: WDS, AD, VSS, GPO, DNS, DHCP, PS/scripting, RRAS, IIS, MIM/FIM, MDMs, IronPort, Microsoft MFA, Azure IP, SSL VPN, SAP, Dynamics, SharePoint, SQL, Bitlocker
  • Candidates with a first degree in Computer Science or related field with emphasis on Business and Information Systems will be preferred
  • ITIL v3 certification will be considered an asset
  • Proficiency in English (spoken and written)
All candidates MUST be eligible to work in the EU

Should you require further information, please, call Lillian on +356 2099 4444 or +356 9999 0314

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