Dutch Speaking Customer Service Officer

The Client
Our client, a leading Banking company in Malta, is looking for a Dutch Speaking Customer Service Officer to join their team.

Main Duties
  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Banks products and services
  • Following up on customers instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Banks marketing strategy throughout various campaigns focusing on savings and wealth products

Requirements
  • Excellent verbal and written communication skills, in both - Dutch and English language
  • Previous experience in a customer service role will be considered an asset
  • Basic knowledge of banking and financial products is desirable

CANDIDATE MUST BE ELIGIBLE TO WORK IN EU


Should you require further information, please, call Denisa on +356 7999 5498 or +356 2099 4444  

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