The Client
Our client, a leading Banking company in Malta, is looking for a Dutch Speaking Customer Service Officer to join their team.
Main Duties
- Attracting new customers by answering incoming calls and responding to customer emails
- Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
- Providing customers with information about the Banks products and services
- Following up on customers instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
- Supporting the Banks marketing strategy throughout various campaigns focusing on savings and wealth products
Requirements
- Excellent verbal and written communication skills, in both - Dutch and English language
- Previous experience in a customer service role will be considered an asset
- Basic knowledge of banking and financial products is desirable
CANDIDATE MUST BE ELIGIBLE TO WORK IN EU
Should you require further information, please, call Heiko on +356 9999 0320 or +356 2099 4444