Customer Service Officer (Dutch or French speaking)

The Client
Our client, a leading Banking company in Malta, is looking for a Customer Service Officer (Dutch or French speaking) to join their team.

Main Duties
  • Answer incoming calls and reply to emails from prospective and existing customers
  • Follow up customers requests that cannot be answered immediately and conduct the necessary internal investigations
  • Execute customers instructions and log customers complaints according to internal procedures
  • Pro-actively contact customers who are in the process of opening an account or trial users of portfolios to activate them
  • Support marketing and commercial initiatives to promote the platform through outbound calls
  • Help with understanding customers by collecting customers suggestions and feedback
  • Be proactive in acquiring knowledge from within the business and also externally that will help you improve the customer experience

Requirements
  • Excellent verbal and written communication skills, in both - Dutch or French and English
  • Willing to work flexible hours
  • Previous experience in a customer service role will be considered an asset
  • Basic knowledge of banking and financial products is desirable

Candidate must be eligible to work in EU

Should you require further information, please, call Denisa on +356 7999 5498 or +356 2099 4444  

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