IT Support Officer

The Client

Our Client is an international company within the Financial Services industry providing a full range of administration solutions in the international Life, Pension and Investment sectors is looking for an IT Support Officer to join their team.

Main Duties

  • Provide IT support services to the internal customer base
  • Hardware and software support, virtual desktop infrastructure (Citrix) support and windows active directory, email domain admin, basic Linux server admin, systems backup and data recovery
  • Resolve all IT related issues
  • Assist users with internal and mainstream applications including Microsoft Office and Quickbooks
  • Carry out Windows Domain Active Directory and Google Apps for Work administration tasks
  • Follow defined processes in terms of incident logging and ticketing
  • Track issues with vendors and providers to successful completion
  •  Manage system backups and data recovery operations
  • Handle workstation, laptop and server operating system patching
  • Provide feedback for continuous improvement of the incident tracking process
  • Provide regular status updates to the IT Technical Manager and team
  • Assist with emergency support

Requirements

  • Proven hands-on experience in user and customer IT issues 
  • Minimum of 1 year experience in a similar role
  • Sound knowledge of: Windows Operating systems, including Active Directory and Group Policy maintenance, Networking and TCP/IP User Administration
  • Basic knowledge of: Linux server administration, VMware vCentre management, Citrix XenApp
  • A good team player able to work on a two-shift basis covering 08:00 through 20:00
  • Flexible in providing occasional on-call out of hours support (against payment)
  • Have good verbal and written communication skills in the English language
  • Able to work under pressure and shifting priorities

Candidate must be eligible to work in EU

Should you require further information, please, call Denisa on +356 7999 5498 or+356 2099 4444

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