Client Care Specialist

The Client
Our client is looking for a Client Care Specialist to join their Customer Care team.

Main Duties
  • Handle incoming client calls 
  • Responsible for digital media, such as Facebook pages, messenger and live chat 
  • Handle the processing of documentation
  • Outbound calls to upsell service plans/servicing and generating follow-ups on sales quotes
  • Assist HR by taking calls from employees on sick leave

Requirements
  • Possess at least 2 years’ experience in a customer-facing position
  • MCAST Diploma in Mechanical Engineering (MQF Level 4) is considered an asset
  • Strong communication skills in both written and spoken English and Maltese
  • Proficient in the use of Microsoft Office Suite 
  • A technical background shall be considered an asset

All candidates MUST be eligible to work in the EU

Should you require further information, please call Lillian on +356 2099 4444  or +356 9999 0314 

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