Corporate Hardware Technician

We’re looking for a Corporate Hardware Engineer to join our Platform Engineering team here at QLess. In this role, you’ll be providing a few key functions in both a Hardware Engineering and Corporate IT capacity.  

What you’re responsible for:

  • Configure, test, deploy software for customer and corporate hardware
  • Perform maintenance and troubleshooting of deployed customer and corporate hardware
  • Respond to Hardware and IT incidents, troubleshoot, resolve, and document
  • Recommend settings for applications, operating systems, networks, and cloud services to improve performance, security, and reliability of customer and corporate hardware
  • Manage QLess shipping and receiving for all QLess hardware procurement
  • Maintain and add new QLess hardware partnerships, negotiate better pricing and benefits for our customers as well as QLess employees
  • Contribute to internal wiki with technical documentation, manuals and IT policies
  • Participate in the design, implementation, and execution of new IT Policy and hardware requirements
  • Perform any and all IT functions required at the QLess offices in Pasadena, including maintaining a corporate network and desktop support.

The qualifications you’ll need:

  • Obsessively focused on customer satisfaction and attention to detail in your work
  • A strong desire to learn and contribute across a variety of technologies and disciplines
  • Love of working in a fast moving, constantly changing team environment
  • Ability to quickly diagnose and solve problems collaboratively
  • Proven experience as a System Administrator, Network Administrator or similar role required
  • Working knowledge of Linux, Windows and OS/X.
  • Excellent Troubleshooting knowledge of common and uncommon hardware or software issues
  • Ability to create scripts in Powershell, Python, Ruby, Go, or Bash
  • Understanding of technical jargon and an ability to turn that technical jargon into readable and understandable information for the everyday non-technical user.
  • Working understanding of TCP/IP,  DNS, DHCP, NAT, routing, and related networking protocols, technologies and security related protocols (SSH, HTTPS, IPsec, etc.)
  • Knowledge of workflow tools (e.g. JIRA, Confluence, Slack, TeamCity, etc.)
  • Knowledge of Remote Tools (e.g. Bomgar, GoToAssist,Teamviewer, etc.)
  • Strong analytical and problem-solving skills including the ability to quickly identify trends and patterns and ability to identify root causes of problems and candidate solutions
  • Excellent communication skills
  • Familiarity with Snipe-IT, and Remote Monitoring and Management software a Plus.

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