Client Success Associate

This role is ideal for someone with client-facing experience, who is organized, process-oriented, highly communicative, and eager to learn. You will ultimately be responsible for successfully managing a book of business and client visits to support 100%+ revenue growth year-over-year in the year 2020 and beyond. If this sounds like you, we would love to hear from you!

  • Establish a deep understanding of 2020’s service offering and our clients’ needs
  • Develop, nurture and maintain existing client relationships through email, phone, and in-person communication in coordination with the Sales team
  • Identify needs of clients and confirm details of visits as booked
  • Create marketing materials, and conduct print orders as needed
  • Work collaboratively with client contacts to maximize patient appointment sign-ups, ensuring our Eye Care Team has a full book of daily patient appointments
  • Collaborate with cross-functional teams including Sales and the Eye Care Team to onboard new clients, and ensure the success of all visits; Serve as the primary resource to manage, triage and resolve any critical situations
  • Obtain necessary materials for permitting and logistics to ensure smooth visits
  • Analyze visit success and create client summary and follow up materials
  • Maintain positive and professional working relationships with city officials, vendors, and clients

Skills & Qualifications
  • 1+ years professional experience in a client-facing role required 
  • Exceptional written and verbal communication skills with flawless follow-up and follow-through 
  • Strong time management skills, and can successfully manage multiple priorities 
  • Meticulous, highly organized with the ability to think creatively and strategically to problem solve effectively 
  • Driven and goal-oriented, and with the ability to work well independently and in a team setting
  • Positive attitude with a passion for innovation, healthcare, and being a key contributor to a growing business 
  • Previous experience with Salesforce or other CRM preferred
  • Bachelor's degree required

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