DevOps Support Engineer

Productive Edge is looking for engaged, passionate professionals who are collaborative innovators capable of delivering industry transforming solutions. Gain more than just job experience while learning what’s trending and help to redefine DevOps Engineering in the commercial space. Our next DevOps Engineer will handle critical tasks including the support & design of continuous integration, delivery pipeline applications, various scripting, automation tasks relative to service delivery, and/or platforms support. Other duties will include documentation of applications and standards, maintenance of ticketing queues, general assistance with projects, troubleshooting, and after hours SDLC support.

Day to Day:
  • Architect, design & support continuous integration and delivery pipeline
  • Drive technical innovation & efficiency in cloud infrastructure operations via automation
  • Scripting tasks relative to platforms support and service delivery
  • Facilitate after hours deployment efforts as needed
  • Support development and QA teams in their deployment efforts as needed
  • Open change tickets as needed to facilitate release automation processes
  • Ensure pipeline platforms are redundant and backed up as needed
  • Communicate effectively and appropriately, deferring to management on communicating with external teams as needed
  • Provide internal and external customers with excellent customer service
  • Attend departmental, project and general meetings and effectively represent current status as appropriate
  • Participate in company provided training and perform independent training and research as appropriate
  • Install system patches and application updates as directed.
  • Assist in other production support efforts as needed
  • Participate in an on-call support rotation for providing after-hours support
  • Where possible, design and/or automate yourself out of any of the above duties

Required Knowledge:
  • Leading candidates will have both developer and operations education and/or experience
  • Command of at least one scripting language, such as PowerShell, Ruby or Python and openness to adding the others as required by your daily tasks
  • Conversant in or willing to learn git source code management
  • Familiar with continuous integration tools, like Jenkins, GitLab, Bamboo, Go CD
  • Strong familiarity with Linux or Windows Server platforms support and eagerness to continue building expertise in the less familiar platform
  • General familiarity with AWS or Azure or other leading cloud platforms and virtualization
  • Experience supporting applications that run on Web services and Java virtual machines technologies, IIS or Apache web servers
  • Experience with Load balancing methodologies and technologies
  • Intermediate to advanced platform with troubleshooting in the technologies that you are proficient in
  • Familiar with agile work management principles and tools

  • Persistent desire to innovate, automate, and continually improve processes
  • Experience with WS02 and Tibco
  • Experience implementing Continuous Integration / Continuous Deployment Automation
  • Capacity to take initiative; desire to become a self-starter
  • Willingness to find problems and come up with creative solutions
  • Effective time management and prioritization skills
  • Able to think and react positively and professionally when faced with obstacles
  • A strong willingness to learn, and accept instruction
  • Minimum 3-5 years of experience in automation, scripting, or development
  • Minimum 3-5 years of experience with server infrastructure management in either Windows or Linux
  • Bachelor's degree or equivalent work experience within Information Technology field required
  • Advanced job-related certifications preferred but not required. Technical certifications are a plus

About Productive Edge

Productive Edge is a Chicago-based leader in digital transformation. As digital business consultants, we focus on digital strategy, customer experience, operations improvement, and product & services enablement. How do we do this? Through launching solutions for Data and Artificial Intelligence (AI), Intelligent Automation (IA), Internet of Things (IoT), and Cloud Native Solutions. Sounds fun, right? It gets better...and that’s where you come in! 

Productive Edge offers the dynamic opportunity to use your talents in a progressive, highly-collaborative environment that values innovation and creativity. We are a culture that stays on the cusp of today’s developing and emerging technologies. Our passion, ingenuity, and dedication sets us apart from other consultants (as does our modern work atmosphere with fun outings, foosball, stocked fridge and other activities). Because we work with and develop solutions for some of the world’s most exciting brands, we are actively searching for individuals who are ready to change the way the world operates. 

And if that’s not enough, Productive Edge has been featured as one of Chicago’s 101 Best and Brightest Companies to Work For, included in Crain’s Fast 50, and is a regular on Inc. 5000. 

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