Systems Administrator/IT Support Specialist

Productive Edge is seeking a Systems Admin/IT Support Specialist to join our team. You will spend your days providing technical assistance and support for all hardware, software, and networking issues in our Chicago office. As a member of our high performing team, your days will normally consist of the following activities:

  • Create, change, and delete user accounts per request
  • Assist with administration of software tools like TeamCity, Jira, Confluence, Cloud Services
  • Purchase and manage all software licensing, laptops, and computer accessories
  • Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when necessary
  • Develop and maintain installation and configuration procedures, specifically laptop images
  • Troubleshoot and resolve hardware, connection, printer and software issues
  • Configure software and hardware for secure operation, including installation of security software
  • Research and recommend software and hardware solutions
  • Maintain office VOIP system performing upgrades along with adding/removing extensions
  • Other administrative and operational tasks that are assigned
  • Software updates, and other configurations as required
  • Perform and maintain all evidence gathering related to ongoing compliance for SOCII certification
  • Primary point of contact for auditors during SOCII compliance evaluation done annually
  • Assist with administration of AWS, Azure, Rackspace, and Google Cloud Platform accounts in addition to networks/servers built in those environments 

The ideal candidate will have strong customer service and organizational skills. To excel in these daily activities, a Systems Admin/IT Support Specialist at Productive Edge would make use of the following experience and skills (not all of these are required, but highly desirable):

  • Bachelor’s Degree in Computer Science, or equivalent work experience
  • Ability to quickly troubleshoot and analyze problems and develop timely, budget-conscious responses
  • Comprehensive knowledge of computer hardware, software, operating systems (Mac), network systems, and VOIP phone systems
  • Excellent customer service and problem-solving skills
  • Experience working in a fast-paced environment
  • 2 - 3 years of professional I.T. experience 
  • Ability to initiate, coordinate, and execute plans
  • Experience in Active Directory configuration is a plus
  • Experience with  AWS, Azure services management is a plus
  • Network configuration experience is a plus (Fortinet, AWS, Azure, VPN)

About Productive Edge

Productive Edge is a Chicago-based Digital Strategy and Technology Agency. We help clients with launching differentiated client engagement strategies, enhancing employee experience and optimizing their operations. Our technology specializations include modern enterprise mobility, digital experience platforms, artificial intelligence and machine learning, cloud-native solutions, internet of things, mixed reality and blockchain.

Productive Edge offers the unique opportunity to use your talents in a progressive, highly-collaborative environment. Because we focus on building long-term partnerships with our clients, Productive Edge team members are constantly challenged to anticipate the technological needs of diverse corporations. Our passion for developing the best solutions to today’s enterprise challenges makes Productive Edge such a rewarding place to work. We also offer an attractive suite of benefits including health, vision and dental insurance, flexible spending accounts, and a 401k retirement plan.

Our reputation for delivering premium technological support means that we are growing all the time. We have an open loft-style work environment in downtown Chicago, steps from the red/brown line and a fun work atmosphere with outings, foosball, stocked fridge and other activities. While we have a fun work environment and a passion for what we do, we also have a flawless record of timely delivery for our clients and expect each team member to embrace our high-performance standards.

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