IT Help Desk

IT Help Desk (Platform team)

At Printify, Platform team is looking for a motivated junior IT Help Desk to look after our Office IT systems. As System Engineers we support our Product teams as well as our Office IT environment which consists of Macs (99%), Unifi network and Mikrotik.

Your responsibilities:

  • You will be responsible for user on/off-boarding - GSuite, Jira/Confluence, LastPass administration. We are looking for someone who could automate away as much of manual steps as possible.
  • Helping users to fix computer issues - mouse not working, installing applications, connecting to printers
  • New IT equipment procurement
  • Any Office network management and issue resolution
  • QNAP administration
  • Moving/planning for the new office building
  • Look into implementing office equipment backups
  • Resolve intermittent WiFi issues
  • Improve our office networking setup
  • Implement Mosyle office computer management solution (at the moment it is all done by hand)

What we expect from you:
  • Basic understanding of networking
  • You are committed to training and development
  • A team player with plenty of ideas and enthusiasm
  • Proactive and “can do” attitude
  • High self-management and ability to prioritize in a dynamic start-up environment

Beyond daily tasks
  • Opportunity to transition into System Engineering role

What we offer
  • Amazing workplace culture with a flexible work schedule.
  • We offer Stock Options, so everyone at Printify owns a part of the company.
  • Health Insurance to support your well-being.
  • Career development and growth through training such as events, conference training, and mentorship.
  • Modern office in the center of Riga with free parking.
  • Free Food: breakfast, snacks, and Friday lunch.

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