Medical Front Desk

1.        Receptionist
  • Check all patients in, in a timely manner.
  •  Ensure that all necessary documents are completed fully and correctly by the patient.
  • Answer all incoming phone calls and direct to the appropriate contact if you cannot fulfill their request. 
  • At closing each day turn all money collected, with log, into your supervisor.
 
2.      Authorizations
  • Maintain authorization forms in the authorization binder
  • Take verbal authorizations and fill out the necessary form.
  • Document on the authorization if there is a kit and where it is located. Document the patient’s name on the outside of the kit.
  • Coordinate authorization forms with various employers seeking our services
 
3.      Insurance
  • Confirm that all personnel insurance is active before the patient is seen
  • Document on the copy of the ID and Insurance Card (front & back), the Patient Name, SSN, DOB, etc.
  • Collect appropriate payment before visit 
 
4.      Office Supply Order
  • Make a list of all office supplies needed for the clinic and turn in to clinic supervisor
 
5.      DOT Physicals
  • Enter DOT Physicals into the national registry
  • Check to see if the clinic’s providers have performed DOT physicals for the previous month.
 
6.      Mail 
  • Check mailbox daily and send out any pending mail.
 
7.      Charts
  • Check charts in OHM. 
 
8.     Work Area
  • Keep work area clean and organized. 
  • Securely maintain any confidential documents or files

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