Medical Front Desk
Operations
Baton Rouge, LA, USA
1. Receptionist
Check all patients in, in a timely manner.
Ensure that all necessary documents are completed fully and correctly by the patient.
Answer all incoming phone calls and direct to the appropriate contact if you cannot fulfill their request.
At closing each day turn all money collected, with log, into your supervisor.
2. Authorizations
Maintain authorization forms in the authorization binder
Take verbal authorizations and fill out the necessary form.
Document on the authorization if there is a kit and where it is located. Document the patient’s name on the outside of the kit.
Coordinate authorization forms with various employers seeking our services
3. Insurance
Confirm that all personnel insurance is active before the patient is seen
Document on the copy of the ID and Insurance Card (front & back), the Patient Name, SSN, DOB, etc.
Collect appropriate payment before visit
4. Office Supply Order
Make a list of all office supplies needed for the clinic and turn in to clinic supervisor
5. DOT Physicals
Enter DOT Physicals into the national registry
Check to see if the clinic’s providers have performed DOT physicals for the previous month.
6. Mail
Check mailbox daily and send out any pending mail.
7. Charts
Check charts in OHM.
8. Work Area
Keep work area clean and organized.
Securely maintain any confidential documents or files
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