Customer Support

COMPANY DESCRIPTION

Prescriptive Data is focused on providing cost savings and enhanced thermal comfort in built spaces through the intersection of Operational Technology (OT) with Information Technology (IT). With its flagship product NANTUM®, Prescriptive Data has responded to market demand for a next-generation building management platform that cultivates the full potential of the building operator by combining institutional knowledge with data-driven insights from IoT, big data, and the latest advances in machine learning and artificial intelligence. Prescriptive Data designs its solutions by collaborating with building operators and engineers, and maintains a living lab of over 10 million square feet of New York real estate in which it vets new concepts, technologies, sensors and applications.

What you’ll be doing:
  • Actively answer and resolve open client product issues via telephone, email and NANTUM®
  • Provide remarkable customer experiences
  • Empower our customers to become self-sufficient with everyday use of our product
  • Problem solve and create solutions to meet customer requests
  • Work with our Customer Success Team to improve internal processes
  • Stay up to date with relevant technologies

What you need to apply:
  • Minimum 1 year in a previous Customer Support Role
  • Experience supporting technology solutions in a SaaS environment
  • Strong interest in technology
  • Excellent oral and written communication skills
  • A consultative approach; ability to listen and understand customer needs
  • JIRA and Commercial Real Estate experience is a plus
  • An ambitious person who takes the initiative to get things done
  • Comfortable in a dynamic environment with a high-growth startup

We take care of you!
  • Great benefits, including medical and dental all starting on your first day
  • 401K Plan
  • A great place to work!!
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