Looking for an exciting opportunity to work at a fast growing FinTech startup? Papaya is a VC-backed and well capitalized startup revolutionizing the way people pay their bills. With the Papaya app users can snap a photo of any bill and it’s paid — no more making calls, mailing checks, or filling out tedious web forms. We’d love for you to try it yourself — search the App or Play Store for Papaya Payments or visit ppaya.com.
Papaya is backed by some of the most successful investors in the world, including Sequoia Capital, First Round Capital, and Silicon Valley Bank. We have made payments to tens of thousands of businesses in all 50 states. Mobile share of the $4T US consumer bill payment space is only 2.7% and growing fast. This is a ground floor opportunity with a startup that will disrupt this massive market.
Papaya believes that diversity helps build an inclusive culture where all team members can grow, contribute, and feel valued. If you agree, we’d love to hear from you!
Responsibilities: We’re looking for a Payment Operations Specialist to take ownership of our bill payment review and payment fulfillment functions. This team member will:
- Validate data captured from user-submitted bills, or input or update that data into our system as necessary
- Gather additional information from users via in-app messaging if required
- Interact with merchants to provide payment on behalf of users in a variety of ways, including on the phone, on the web, or within our system
- Meet or exceed expectations for targeted payment productivity
- Provide feedback on our process and systems in an effort to seek continuous improvement
- Take on additional responsibilities as the role and company evolves
Requirements: Teamwork, flexibility, communication, and a willingness to learn are of the highest importance. Additionally, this team member must have:
- Excellent verbal communication skills and a high level of comfort interacting on the phone
- Willingness to deal with customer/partner/merchant issues in both a routine and complex environment
- Good computer skills. Ability to learn new systems, use software while speaking on the phone and navigating the web. Proficiency in MS Office and/or G-Suite
- Ability to think critically and use sound judgment in decision making
- Ability to multi-task and a can-do, get-it-done attitude
All of our employees receive a competitive salary, equity and benefits package.
Job Type: Full-time