Customer Success Manager

Looking for an exciting opportunity to work at a fast-growing FinTech startup? Papaya is a VC-backed and well-capitalized startup revolutionizing the way people pay their bills. With the Papaya app, users can snap a photo of any bill and it’s paid — no more making calls, mailing checks, or filling out tedious web forms. We’d love for you to try it yourself — search the App or Play Store for Papaya Payments or visit papayapay.com.

Papaya is backed by some of the most successful investors in the world, including Sequoia Capital, First Round Capital, and Silicon Valley Bank. We have made payments to tens of thousands of businesses in all 50 states. Mobile share of the $4T US consumer bill payment space is only 2.7% and growing fast. This is a ground floor opportunity with a startup that will disrupt this massive market.

Papaya believes that diversity helps build an inclusive culture where all team members can grow, contribute, and feel valued. If you agree, we’d love to hear from you! We’re looking for a Customer Success Manager (CSM) to work directly with our partner accounts by managing the relationship, providing product support, and onboarding new partners. Papaya has partnered with a significant number of companies in healthcare and is expanding to other verticals in 2019 and beyond.

As a CSM at Papaya, you will report to the VP of Growth & Marketing as part of the Customer Success team, and partner cross-functionally with our business development, marketing, and payment operations teams. In addition, you will have the opportunity to grow with the business. Teamwork, flexibility, communication, and a willingness to learn are of the highest importance. 

All of our employees receive a competitive salary, equity, and benefits package.

Candidates should have at least 2 years of experience in account management. Strong communication skills (written and verbal) are a requirement. Prior experience working for a start-up is preferred. Our focus to date has been B2B2C, but we are open to candidates with B2C or B2B backgrounds -- bonus if you have experience in B2B2C!

If you are interested in this role, please submit your resume, along with a note that includes an example of how you were able to turn around a difficult situation with a customer or partner.

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