Client Success Manager

About Us:
Pop Pays is the leading content creation software for brands and agencies. Our workflow and collaboration tools make the production of social content faster and more cost-effective than ever, without sacrificing creative control. Marketers can choose to partner with our global community of social media influencers and creative freelancers or their own private networks. You can find content powered by Pop Pays on Instagram, Facebook, Pinterest, Twitter, Snapchat, and YouTube!

Pop Pays is fresh off a new round of funding and actively searching for Client Success Managers to join our amazing team! 

Here’s what you need to know:


The Role:

As a Client Success Manager you'll be a product expert who ensures clients are trained effectively on the platform, execute their campaigns efficiently and work with them to troubleshoot common issues as they arise. You will drive details and efficiencies for their campaigns while also acting as a strategic partner to grow their work on our platform and build strong relationships with the teams at each agency and brand.


The Expectations:

  • Work with clients to finalize creative briefs and set up campaigns in the Pop Pays platform 
  • Onboard clients to the platform 
  • Ensure they successfully and efficiently manage their campaigns
  • Help develop and iterate on our processes
  • Drive revenue through consultative, solution based selling on existing business


Must Haves:

  • BA/BS (or equivalent training and experience)
  • 4+ years of industry experience preferred
  • Ability to manage a high volume of requests at once, has outstanding organizational skills, attention to detail and ability to multi-task in a fast-paced environment
  • Experience and familiarity with the digital and social landscape
  • Saas experience a plus!


Ideal Candidates:

  • Team players who will embrace the demands of startup life
  • Excited by the challenge of multiple decision makers and complex deals 
  • Highly organized and strategic in nature
  • Don’t take themselves too seriously


NOTE:  We will be screening candidates and will reach out week of 5/13 to schedule interviews





Want to apply later?

Type your email address below to receive a reminder

ErrorRequired field

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
ErrorRequired field