DESCRIPTION
Podium is an Interaction Management platform that makes it simple for local businesses to conveniently connect with leads, customers, and their teams. Our work streamlining this process for local businesses has awarded us recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies — in the last year alone. For more about our product, watch
this video. Podium has a positive, diverse, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2019. We look for people who are curious, innovative, and work to be a little better every single day. In our work together we embody our values: Be a founder, Murder drama, and Enjoy the ride.
As a Small Business Customer Success Manager you will be responsible for owning the business performance for a large segment of Podium’s small business customers. You will ensure customer satisfaction, manage product adoption, and effectively demonstrate to your customers the value they get out of Podium’s Interaction Management platform. You will retain and increase the revenue from your customer portfolio.
What you will be doing:
- Help business owners identify and implement the process changes that will make Podium a seamless part of their business.
- Focus on results and helping clients set performance goals.
- Analyze performance, troubleshoot client challenges and design creative solutions to obstacles.
- Manage a pipeline of high-intensity, short-duration projects. You will always be looking for new ways to work smarter, increase your effectiveness and delight our clients.
- You will work at scale. Your portfolio is large, so you devise means to influence your customers without relying on 1-1 contact.
What you should have:
- 1+ years of experience in an account management or sales function.
- Proven success helping clients make better decisions.
- Experience working in professional services, managed services or a software company.
- Experience managing a large pipeline and improving transparency.
- Ability to think like an owner. You should be able to quickly understand a client's business and see the big picture while building things that last.
- Confidence confronting daily changes and obstacles in order to succeed in this environment of mastering new things.
What we hope you have:
- Experience in
- Automotive Sales or Services
- Medical or Dental Practices
- Home Services
- Retail
BENEFITS
- Transparent culture
- Work in this building in Lehi, UT
- Awesome opportunities for career growth
- 401k with a competitive matching contribution plan
- Unlimited Vacation (yes, we want you to have a work-life balance)
- Great medical, dental, vision benefits
- A stellar onsite gym with local professional coaches, morning and night classes offered
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Weekly free lunch, breakfast and smoothies
- Swag
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.