Sales Operations Specialist

ABOUT US 
 
Plivo is a communications platform that enables businesses to connect, engage and interact with their customers. Plivo simplifies the notorious complexity of telecom by offering simple and enterprise-grade building blocks. Plivo's infrastructure handles billions of voice calls and messages every year from businesses around the world.
 
Plivo is amongst the leading Service Providers in the CPaaS market, which is estimated to grow to a whopping 8 billion dollars by 2019. Plivo started in 2011 and has been backed by investors as Andreessen Horowitz who are also the early stages investors in the companies such as Facebook, Google, and Airbnb.  Plivo is also part of YCombinator a most sought after incubation in the Valley and is now profitable as well. Plivo has a team of about 200+ members spread between its US & India offices. Plivo has 1000’s of businesses from around the globe who trust us with their Voice and Messaging needs including helping them manage their Customer interactions. We are looking for someone who is excited to grow with us and be part of a company that is disrupting a multibillion-dollar Communication Platform as a Service (CPaaS) space.

We are dedicated to simplify and disrupt the multi-billion telecom market. Our cloud-powered Voice and SMS APIs allow businesses to build communication applications that are scalable, low cost, and global. Thousands of well-known businesses are already built using Plivo including popular conferencing solutions, mobile communication apps, SMS marketing software, and business phone solutions and this is just the beginning.

We are looking for a talented and driven professional to join our team.
 

 
ROLES & RESPONSIBILITIES:
  • Serve as a primary system administrator for the Salesforce.com environment 
  • Handle all basic administrative functions including user account maintenance, reports
  • and dashboards, workflows, and other routine tasks 
  • Complete regular internal system audits and prepares for upgrades
  • Manage Salesforce.com data feeds and other integrations 
  • Coordinate the evaluation, scope, and completion of new development requests 
  • Collaborate with all the teams to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between our users, vendors and the application development teams 
 

SKILLS REQUIRED:
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate the ability to communicate effectively at all levels of the organization
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose information into details and distinguish user requests 
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
  • Tech savvy and is able to work on multiple related tools.
 
 
EXPERIENCE REQUIRED: 
  • 1-3 years of experience in sales force implementation in domestic large-sized consumer startups, especially B2B scenarios 
  • Saleforce.com Administration certification
  • Sales Cloud, Service Cloud and Developer certifications are good to have
  • Proven ability to design and implement new processes and facilitate user adoption
  • Strong understanding of the platform, with the ability to build custom apps and
  • objects, formula fields, workflows, custom views, and other content of
  • intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • Ability to understand and articulate complex requirements
  • Experience with tools like Outreach, Salesforce Navigator will be a plus.
 

JOB PERKS

  • Informal work style, startup culture with flexible work hours
  • Endless snacks and beverages
  • Free gym membership
  • Competitive salary and medical benefits
 

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