Playground Global - Infrastructure Support Engineer

Playground Global seeks a personable, technically strong individual that can augment our team as an Infrastructure Support Engineer. You’ll interact with our Playground employees and Studio companies, helping them achieve great things as practically and seamlessly as possible. You should be well rounded but not afraid to focus, and motivated but not afraid to have fun at work. In return, you will have the unique opportunity to challenge your skills while working and growing beside some of the best minds in the industry.

Responsibilities: Maintain network environment  - Monitoring system stability and performance.  - Ensuring 24x7 operations.  - Act as an externally-facing point of contact to facilitate handling of problems and maintain relations with network peers.  - Act as an internally-facing point of contact to escalate technical issues, and communicate network status.  - Configure Firewalls, switches, routers, VPN, and wifi equipment.  - Perform necessary firmware upgrades.  - Interact with vendors for support and RMAs. Perform asset management inventories Share end user support:  - Printers (networked, or otherwise)  - Network access (wired and WiFi)  - IP desk phones and soft clients  - Audio/video conference room equipment  - Manage communications & outreach to end users (compose announcements, etc.)

Required Skills: Works well in a small dynamic team Friendly, approachable, and diplomatic Creative, innovative, and fearless in solving problems Available for occasional after-hours work: moves, adds, changes, and upgrades. Experience with standard network change management and configuration policies. Experience with Unix/Linux administration is preferred. Experience and flexibility regarding shared on-call responsibilities. 3+ years of experience with enterprise/IT level network infrastructure and/or ISP network operations center/tier 1-2 support. Wireless network troubleshooting Knowledge of desktop and server hardware Familiarity with the installation and use of printers, networked and otherwise. Familiarity with Windows 7, 8, & 10 network and printer configuration Be familiar with Mac OS X or Linux for use as your native environment Knowledge of DNS and DHCP - configuration, standard tools, and troubleshooting. Familiarity with the use of Google Apps and Gmail.

Additionally Desired Skills: Aruba Wireless administration Fujitsu Lightwave equipment implementation and configuration Google Apps management/admin/domain migration Windows Server system administration experience ShoreTel IP Phone/PBX management Server monitoring and logging with Nagios, Observium, ELK stack Experience with IPv6 Scripting and/or programming Infoblox administration Experience with 802.1x 
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