UX Writer/Content Strategist

Plastiq is billpay with benefits.

Everyday payments have become second nature: we swipe a card, tap a button, or press submit. But many of our most important bills — a child's care or tuition, critical business expenses, or taxes and rent — haven't caught up. Billions of checks are still written today. Wire transfers can be confusing. Payments are slow, late, or even unaccounted for.

We set out to solve these challenges.

Our mission? To make bill payment simple and seamless. Plastiq lets you pay bills in the way that works best for you. We hope you enjoy the service.

Role Description
You will be joining our growing Product Design team to help craft and define Plastiq’s voice. We are a small, multi-disciplined team seeking our newest member. You will be tasked with the creation of user facing copy — working alongside designers, product managers, and engineers to craft a clear, cohesive narrative across all of our applications. This role comes with a lot of ownership and allows you to have an incredibly large impact on our organization’s most important efforts. You act as a constant advocate for clear communication and an impeccable user experience. If you are looking for a team that values the importance of your contribution and allows you to focus your time and energy on creating exceptional work — we are here and ready to get started.

Responsibilities
  • Define and craft content systems that work alongside the Product Design Team.
  • Work closely with designers, product managers, and engineers to define copy and communications throughout a project’s lifecycle.
  • Own the content library — review and audit to identify key opportunities and gaps, create and socialize updates and new styles, collaborate with internal stakeholders to optimize and harmonize communications across the product.
  • Develop feature content and communication strategies as concepts become prototypes and beyond.
  • Be willing to own the successes or failures of your work and proactively work to iterate and improve.
  • Obsess and understand that the details are not the details, they are the foundation of your contributions.
Requirements
  • You’re a self-starter with the passion to actively seek new approaches to improve the Plastiq experience.
  • You understand the nuances inherent in your work and how that help customers comprehend and use our product.
  • You are capable of articulating and advocating for your point of view.
  • You possess an acute inclination toward the difference between a good and bad experience for our users.
  • You work towards the best possible solution, not just the easiest one.
  • You’re comfortable working alongside designers as they create UI mockups and are capable of delivering content and iterating throughout the design process. 
  • You’re an excellent communicator. Whether writing for a new feature, or presenting your work to the team, it’s simply part of the process for you.
  • You constantly seek feedback from collaborators and other teams to validate your ideas.
  • You understand collaboration is the key to the success or failure of your projects.
  • You have a portfolio that includes 2 to 3 projects that detail content strategy, ux writing, along with goals and results.
  • You hold a Bachelor’s degree or equivalent experience. 

Plastiq is an equal opportunity employer. We are a diverse group of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse Plastiq. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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