Our Operations Manager is responsible for running the day-to-day operations of the business and oversee our state of the art custom online ordering & fulfillment system, multiple retail locations, and our production division that creates promotional products, custom apparel & more. The Operations Manager will direct and coordinate the operations of the business including formulating and implementing policies, managing the P & L and ensuring the business runs successfully and efficiently. The ideal candidate will have experience running a business of similar size, and have the experience/insight to lead and mentor a dynamically growing organization. We are seeking a candidate with the energy and capacity to improve upon the strong existing business and lead the organization through the successful implementation of large new books of business recently signed.
Responsibilities
- Reports directly to Founder & CEO
- Lead the overall business operations, provide constructive feedback for continuous employee development, and oversee employee productivity.
- Evaluate and organize the necessary company structure to maintain efficiency and productivity.
- Ensure customer satisfaction.
- Ensure employee performance and satisfaction.
- Ensure company profitability.
- Collaborate in long-term business planning at the managerial and executive level.
- Research and implement new directives for business growth and prosperity.
- Improve the business processes and foster an overall leadership direction through continuous improvement.
- Revise and/or formulate policies and promote their implementation.
- Manage relationships/agreements with internal/external partners/vendors.
- Evaluate overall performance by gathering, analyzing, and interpreting data and internal KPIs.
- Regularly evaluate the efficiency of business procedures according to organizational objectives.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Develop and implement long-range goals and objectives to meet business and profitability growth objectives.
- Analyze ongoing activities, costs, operations forecast data to meet business goals.
- Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
- Monitor sales results against budgeted.
- Conduct store visits & inspections & complete follow-up paperwork
- Uphold the brand & ensure corporate programs are being implemented at the store level
- We pride ourselves on being a family company but at times some evenings & weekends may be required
- Position requires 40-48 hours/week
Qualifications
- 7 years of Operational experience
- Detail oriented, hands-on, self-starter
- Excellent organizational and leadership abilities.
- Outstanding communication and people skills.
- Strong supervisory/coaching skills required
- Working knowledge of data analysis and performance/operation metrics.
- Time management skills
- Ability to manage multiple projects in a timely manner required
- Basic understanding of accounting processes – POs, invoices, etc.
- Familiarity with MS Office and various business software (e.g. ERP, CRM).
- Management of multiple locations preferred
- Retail experience preferred
- Start up experience a plus