Associate Client Strategist

Piano Overview
Piano is a fast-growing enterprise SaaS company with operations in Philadelphia, London, New York City, Amsterdam and elsewhere globally. We provide enterprise software to the world’s leading media companies, including Axel Springer, Funke, The Telegraph, NBC Universal, Wall St Journal, the Economist, Condé Nast, Techcrunch, Bloomberg, and Hearst. Our solutions enables these companies to create customized digital experiences for users, manage first party data to impact customer journeys, implement dynamic paywalls to drive subscriptions, and analyze user behavior in order to drive engagement, loyalty, and revenue.

Position Overview
We are looking for an energetic, organized, tech-savvy individual with 1-2 years work experience who has passion for digital media and publishing, with experience in media planning, social media marketing, search engine marketing or other related fields. This role will support Client Strategists and Senior Client Strategists on the Strategic Services team, assisting with marketing campaign development for client websites, defining user flows in the Piano tools, and assuring that our work is of the highest quality. The team works directly with clients to help improve digital media campaigns for clients across the magazine, newspaper, OTT and other media space. The right individual has the opportunity to join a dynamic working environment, and learn and grow to forge an exciting career path forward.

This role has the following responsibilities:
  • Assist other team members to develop, present and execute plans to guide and optimize clients’ businesses and ensure best use and value from the Piano software platform
  • Help design and execute test campaigns aimed at increasing traffic, loyalty, registrations, newsletter signups, and revenues in our client’s businesses
  • Build user flows (“experiences”) in the Piano tools
  • Perform quality assurance testing of experiences and templates created by other team members or by clients
  • Create wireframes and user flow diagrams
  • Assist in preparing presentations for clients
  • Assist in gathering and recording business requirements for clients
  • Collaborate with data analysts to perform analysis of client site performance
  • Collaborate with designers and developers in identifying and fixing bugs

We are looking for candidates with the following skills:
  • A take-initiative attitude and proactive approach to getting the job done
  • Sense of urgency; ability to problem solve and troubleshoot in a timely manner 
  • Solid organizational, prioritization and load balancing skills 
  • Strong communication and presentation skills; presence to build relationships 
  • Analytical thinking and ability to identify trends and patterns 
  • Proficiency and comfort using digital tools
  • Facility with productivity tools (MS Office, Google Suite)
  • Experience with web analytics, SaaS software tools is a plus
  • Knowledge of digital media monetization, media industries, online marketing is a plus

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