Customer Service Representative

Day to Day Functions
  • Receive inbound calls, chats, & e-mails for service requests made by active and prospective customers 
  • Create & respond to service tickets according to ticket guidelines 
  • Diagnose, troubleshoot, resolve, or properly escalate, customer technical support issues 
  • Comply with attendance and tardy policy expectations 
  • Deliver excellent phone service in accordance with our quality assurance policy 
  • Meet minimum standards for call volume as assigned 
  • Support team projects as assigned 
  • Other duties as assigned

Key Qualifications-What you bring to us
  • High school diploma or equivalent 
  • Bilingual (English/Spanish) preferred 
  • Minimum one year of customer service experience, preferably in a specialty retail or call center environment 
  • General technical aptitude, basic knowledge of computer networking and routers strongly preferred 
  • Ability to type 35+ words per minute and multitask between computer screens. 
  • Solid written and verbal communication skills. 
  • Ability to manage upset customers effectively.

Key Performance Factors
  • Multi-tasking ability 
  • Task oriented 
  • Good written and oral communication skills

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