Partner Operations Manager

About Phil

Phil is a fast-growing healthcare startup reinventing the recurring prescription medication experience. We are funded by prominent venture capitalists that have backed Uber, Airbnb, Twitter, Facebook etc. Website: http://phil.us

We started Phil with the simple conviction that the medications we take should improve our sense of well-being. In other words, we should not have to suffer through an inconvenient, stressful and archaic experience to ensure a consistent supply of our medications. As folks who take recurring prescriptions ourselves, we decided to do something about it: we started Phil.

Perhaps as important to our individual well-being is the need for community well-being; which is why Phil partners with top-rated, locally-owned, community pharmacies who pride themselves in caring for their customers. We are simply honored to help patients with this essential part of their well-being.


The Job

  • Launch new partnerships across the U.S.
  • Manage a portfolio of partners focusing on strengthening and growing their business. Monitor performance metrics and step in to take corrective action if partners are underperforming
  • Act as the Partner’s point of contact handling inquiries, continuous product education, resolving conflicts, and providing solutions in a timely manner
  • Work closely with our engineering, sales, and patient advocate teams to streamline processes and develop the product roadmap to support the partner team
  • Analyze your portfolio’s strengths and weaknesses, providing recommendations on how to capitalize on the strengths or how to improve what is not a good fit


What We're Looking For

  • 1-2 years customer success or account management experience
  • Hands-on individual with a genuine passion for working with others and an aptitude for creative problem solving
  • Great teacher & influencer: You're able to train people to use new tools, regardless of their technical abilities, and can convince them to adopt new processes to improve the way things are done
  • Self-starter: Phil is growing fast and we need people with an entrepreneurial spirit. A "can do" attitude and ability to lead by persuasion are vital to the role
  • Excels in cross-functional work and effectively manages third party relationships
  • Flexibility to be on the move; some travel is to be expected in this role (20-30%)

We have exceptional compensation and benefits package, including:
  • Highly competitive salary
  • Large equity grant at fast growing, VC-funded company
  • Great health insurance, including medical, dental, and vision coverage
  • Beautiful office, just off Union Square in San Francisco
  • Monthly reimbursement for food and commute expenses
  • 10 days of PTO, plus 10 holidays per year

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