Regional Service Manager (Performance Auto Group)

Performance Auto Group is seeking a strongly motivated and highly experienced Regional Service Manager to oversee our Service operations in the Niagara region. The selected candidate will be well-versed in all facets in the operation of a Service department and strive to grow our business and maintain the satisfaction of all our guests. You will be responsible for ensuring that all targeted goals are met, while maintaining a good rapport with all respective Service Managers and dealership guests. 

Essential Job Duties:
  • Manage the overall operations of our Service departments in the Niagara region. 
  • Execute the process of planning, forecasting and achieving goals and objectives for the Niagara Region Service Departments. 
  • Maintain accountability for the profitability and customer satisfaction levels of each dealership Service department. 
  • Assists with planning, directing, and evaluating the operations of all dealership service departments.  
  • Set and manage the achievement of monthly team and individual performance targets.
  • Maintains CSI levels to company and manufacturers standards.
  • Develops and maintains a culture that values excellent customer service through effective training, supervision, coaching and performance management.
  • Recruits, develops, motivates, recognizes and holds accountable a Service team that will meet established objectives and targets for sales and profitability.
  • Ensure compliance with Health and Safety and all other workplace regulations and policies. 
  • Monitors the operating budget by tracking sales and expenses.
  • Promotes service safety and security procedures.
  • Work in strict compliance with the Laws of the Province of Ontario and Canada.
  • Uphold all rules and procedures - support enforcement, including disciplinary action as necessary.
  • Model and Champion Performance Auto Group values.
  • Reinforces and adheres to company policies and government legislation.
  • Manage compliance with Provincial/Territorial, Local and Federal regulations.

Position Requirements:
  • 10 + years of Service Manager experience at Dealership level with strong automotive knowledge and a proven track record.
  • Excellent communication and customer service skills.
  • Ability to successfully lead and motivate a team.
  • Possess the following personal qualities: integrity, creativity, high standards, commitment, ethical values, personable, adaptable, versatile, and achievement oriented.
  • Excellent organizational, strategic, planning and implementation skills.
  • Proven skills to interact effectively with employees in order to direct work flow, assess performance and assign duties.
  • Understanding of financial reports including budgetary guidelines, payroll and expenditures.
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Must have the ability to work in a fast paced environment.
  • CDK (ADP) experience.
  • Willing to work as a member of a team and interact with others in a professional and courteous manner.
  • A valid Ontario ‘G’ Class driver’s license. 
  • Professional, responsive, and positive work attitude is essential.
  • Valid Ontario Class G Driver’s License with good driving record.

Performance Auto Group Offers: 
  • Excellent Management support.
  • Competitive compensation plan.
  • Generous Car Demonstrator or Car Allowance
  • Access to Health, Dental and Vision Insurance.
  • Opportunities for professional growth and advancement. 

Performance Auto Group is a leading automotive company in Southern Ontario with over 1800 employees, 23 brands and 32 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered. Performance Auto Group is an Equal Opportunity Employer. Performance Auto Group welcomes applications from people with disabilities. Accommodations will be provided during all parts of the selection process if requested.

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